Testimonials
Some recommendation letters/comments from a few of our satisfied clients:
“Mr. Bursch,
Just wanted to let you know how much I appreciate your technical knowledge and ability to fix computer problems great and small.
I have devoted a great deal of time looking for both a master auto mechanic and an expert computer tech. Having found you means my search has been narrowed to just a continuing search for someone who is to car repair as you are to computers.
As you know, I have called on you a number of times to solve a variety of PC crashes that have ranged from a debilitating virus to a printer that simply stopped printing. In each instance, you showed up on time (a rare quality among service providers) and wasted no time in diagnosing and resolving the problem.
It is comforting to know that I now have someone who will make right whatever has gone wrong. Computer problems used to be a source of much frustration to me and telephone tech support usually left me with a continuing problem or even made things worse. But all that ended when I found NovaTechHelp.com and, specifically, Erik Bursch.
Again, many thanks for your help. I look forward to seeing you again when the next “crisis” hits my PC ... but I hope it won’t be soon.”
Cordially,
David Mink
Vienna , VA
“Erik and Rob provided detailed support and design to our website and have created a solid hosting platform for our business. They were professional, knowledgeable, friendly, and returned my communications quickly. They quoted us a very reasonable price and I would be very comfortable recommending them to anyone.”
Kyle Dukes, CFO Spry Technologies
“I needed help and found it with NovaTechHelp.com. After trying to have my computer problems solved by taking it to a computer store with little help, the great techs at NovaTechHelp.com came out to my house several times to fix our family’s problems. Both Rhon and Erik have been very professional when making their house calls, I can’t recommend them enough!”
Marilyn Dukes
Tysons Corner , VA
“Over the years, Erik and I have developed a friendship as well as a business relationship. I know I've gotten the best end of both those deals. When my son's computer seemed crippled beyond repair by a really nasty virus, I immediately thought of Erik. He's worked on my home computer since I've owned it. I told him the problem (we couldn't even power up). Erik made no promises. As always, he just delivered. He saved everything on my son's hard drive; and, the thing I cared most about--irreplaceable photos of my grandson.”
Boots Rykiel.
Annapolis , MD
“Dear Erik,
Thank you so very much for coming to the rescue of my sick and ailing
desktop. You saved me from purchasing a whole new computer, so I was able
to save hundreds of dollars. Also, your advice on what type of laptop
to purchase was priceless -- it would have taken me hours and hours of
research to find what you recommended, and the laptop is fabulous.
I would not hesitate to recommend your services to anyone with any type
of computer problem.
Sincerely,
Denise Pavone-Brooks
Arlington, VA
“Great service. Great price. Knew right away what the problem was and got it fixed fast, after I had spent days on a help line. Next time I'll call Erik first.”
John R. – Arlington, VA
“Erik Bursch makes troubleshooting almost seem easy. He explains every step he’s taking and why and helps the customer understand the underlying problems or conflicts. He’s thorough in his work. Our home network is great and easy to maintain and we thank Erik for that.”
Larry Weisman
Fairfax, VA
http://transcripts.usatoday.com/Chats/transcript.aspx?c=642
“Erik Bursch is my own, personal Computer Hero. He's been helping our family out of all sorts of jams for years - from installing new operating systems to wireless networking to just plain baffling bugs. He is always friendly and professional and his prices are very fair. I always recommend him to my friends when they have computer problems and none of them has ever complained.”
Barbara Gould
Herndon , VA
http://www.weekendersusa.com/gentlebarbarians
"Erik's services have been invaluable to us! My husband and I both have home based businesses, and whenever we've had a computer problem, Erik has been able to solve it fast and for a very good price. He's also great at explaining things in plain English and making helpful suggestions. Highly recommend!"
Jeanne Turner
Reston, VA
ROOMS REDEFINED
"Erik was responsive and persistent in his follow up to my DSL problem. I would call upon him again for my personal IT solutions."
Mike M.
Vienna , VA
